About a dozen customers were spread around the Ansley Mall Starbucks on a recent Friday, quietly working at tables or fiddling on their smartphones.
From behind the counter came the tapping of brewing tools, the crinkling of wrappers, a bean-grinder straining. Two baristas wore shirts with rainbows and the words, “So glad you’re here.”
The café felt laid-back, friendly, bright, welcoming and diverse. The only sign that this one was any different than 9,000 other Starbucks stores was a button, half-hidden in the folds on one barista’s apron.
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