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December 23rd, 2011 
FAKE NEWS for the Zionist agenda - Pippa Middleton’s company use Yodel who have been hit by festive delays
- Parcel firm also delivers for Amazon, Asda and Virgin
- Online Christmas Day spending to hit £186.4million
By
Rob Cooper
Last updated at 5:26 PM on 23rd December 2011
Delivery woes: Pippa Middleton’s party firm have been hit by delays
Pippa Middleton’s party firm have been hit by Christmas delivery woes as their courier company have been swamped with orders.
Party Pieces customers have faced delays as Yodel battle to deliver all parcels in time for Christmas.
The parcel firm is failing to deliver around 15,000 packages out of 1.5million a day because of a huge surge in demand.
Male nanny Nick Mitchell, from Lightwater, Surrey, wrote on Twitter that his order from the Middleton family firm had been delayed.
He asked if they used Yodel, and the Evening Standard reported that they replied: ‘Yes we do and that is the reason. We have experienced problems with them, too, sadly.’
Pippa helps to edit the company magazine.
The company, the biggest home delivery
firm after Royal Mail, told the Financial Times that it is having to
make 20 per cent more deliveries than normal around Christmas in some
areas.
Yodel is used by retail giants Amazon, Asda and Virgin.
Mr Mitchell said Yodel had failed to leave the parcel in two safe places normally used by Royal Mail, and claimed its delivery driver refused to accept calls until 4pm — leaving him sweating on whether the item he had ordered would arrive in time for Christmas.
Customers have launched an online petition to force firms such as Amazon to ditch Yodel. Channel 4 newsreader Cathy Newman tweeted: ‘Given up on Amazon completely since they started using Yodel. Awful firm.’
Last minute: Amazon workers pack goods for delivery at a distribution centre in Swansea, South Wales
Customers who bought presents on the internet weeks ago have branded Yodel’s chaotic delivery service a ‘disgrace’.
Disgruntled shoppers have taken to Twitter and said it has been impossible ‘for weeks’ to get through to the company’s customer helpline.
Many of Yodel’s clients – which also include Littlewoods, O2 and Currys – have now apologised to customers who ordered products from their websites in time for Christmas Day, offering them a full refund.
Looking for bargains: Christmas Day online spending continues to show double-digit growth
An email from an Amazon customer relations employee told an online shopper: ‘We can’t get through to Yodel to find out what has happened to your package. This has been happening a lot with them recently.’
SAINSBURYS CUSTOMERS MAY BE LEFT WITHOUT CHRISTMAS DINNER
Sainsbury’s customers were sweating over the contents of their Christmas dinner today after the supermarket admitted a website glitch led to a number of deliveries being cancelled.
As Sainsbury’s revealed its untimely problems, department store Fortnum Mason also said hundreds of customers will not receive its world-famous hampers, which cost between £25 and £5,000, after a ‘severe’ IT failure.
Sainsbury’s, the UK’s third biggest grocer, said the affected customers discovered their online delivery slot had gone when they reviewed their festive order.
While some deliveries were re-booked, others could not be altered and Sainsbury’s has been forced to fund a gesture of goodwill to customers who have been left empty handed.
Fortnum, which sends out thousands of hampers stocked with fine food and wines, apologised and said it had taken on more staff and will be delivering orders on Christmas Eve this year in a bid to make up for the failure.
The 300-year-old Piccadilly emporium put the problems down to a combination of a new computer system and a tripling of trade in December.
A user posted on Twitter: ‘£yodel stealing my christmas spirit. been waiting for parcel to be ‘re-delivered next day since dec 9th.’ have called repeatedly. rubbish!’
The company has hired extra staff and vehicles on top of its fleet of 15,000 regular employees, 250 lorries, 1,000 giant trailers and 5,000 vans.
The business has a current annual turnover of £650million and is aiming to reach sales of £1billion within the next five years.
Company boss Jonathan Smith, 52, claimed in a recent interview that the organisation had the ‘expertise, vehicles and technology’ to ensure Christmas operations ran smoothly.
He said: ‘I want to do everything possible to ensure stock reaches shops and presents arrive on time.’
An employee for a business that uses Yodel to deliver parcels on its behalf tweeted their anger at the ‘hopeless’ company.
However, a spokesman for Yodel said it did not have a backlog and was working to deal with customer service queries.
‘Both of our networks are currently clear and there is no backlog,’ he said.
‘The vast majority of our deliveries run smoothly for our clients and their customers, however where issues do occur we take customer service very seriously and work to resolve them as swiftly as possible.’
Meanwhile, spending online on Christmas Day will burst through a whopping £186.4million, a retail body has forecast, as record number of consumers try and bag an early deal.
The Christmas Day spree is expected to be followed by £367.8million on Boxing Day, the Interactive Media in Retail Group (IMRG) has said.
The predictions represent a 12 per cent jump on total spending last year.
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wait is this a new article or the same one i read before jsut edited to “publicise” the non entity that is pippa middleton?? talk about free promotion , obsess much dm
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People who complain have no idea what is involved to deliver a parcel. Companies like Yodel rely on client forecasts and when demand goes through the roof because people wake up and say its December “I had better order presents” courier companies suffer as they do not have resources to cope. They resource based on forecasts. Last year Yodel had complaints during the heavy snow from customers sat in doors on laptops ordering Xmas presents. They complained when items were late. When offered the option to collect from local depot ” ooh no I can’t get out my front door it’s snowing!” we’ll guess what the drivers who work for yodel are trying to deliver to, in some cases, 200 addresses a day in the same condition you won’t go out in!
Christmas is sametime every year. Stop slagging off people who are trying to do their job and drive to the high street and buy it. Ideally in November! For one bad experience there are thousands of good ones. Merry Christmas even to the moaners! 🙂
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Never again will I order something from someone who uses Yodel. I ordered my boyfriend’s christmas present on 18th November and after 5 WEEKS and numerous phonecalls in which it got to a point that I was put through to head office, I finally had my parcel delivered THIS TUESDAY (27th December).
– Lottle , Brighton , 23/12/2011 HOW CLEVER IS THAT FOLKS???? Answers on a postcard please.
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Pippa’s company ? Thought the owners of Party Pieces were her parents.
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Why is anyone interested in the Pippa connection. A freeloader on the back of her sister, raking in the cash for wearing a pantyless dress at a Royal Wedding. Dear oh dear, get over yourselves, those who hang at the every move of talentless celebrities.
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Yodel, truely the worst of the worst.
When i order i always request that yodel are not used.
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The Middleton cash machine is going to become even busier. Now that James Middleton is sticking as close as he could to Harry in order to promote his Cake Kit Company and his new companies Nice Cakes, Nice Wine and Nice Group London – the money mill will grind faster. Note how much the Middletons are like the Kardashians! James Middleton’s website sells nothing really. It points you right back to his mother’s website. They are all sham front internet businesses. How the Queen and her offspring are being used solidly and firmly by the Middletons!
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I see people complaining about Yodel, but in my experience (as an internet retailer) they have been brilliant. I’m sure many complaints are from people who only just noticed that Christmas is 4 days away and started buying online expecting internet delivery faries to deliver presents. We’ve been shipping like mad this week, and even had an order from a Hong Kong resident on Tuesday who wanted the parcel by Xmas day (but amazingly we managed to deliver it in 36 hours). Why DO people leave it so late?
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my company used yodel last Christmas, it almost bankrupted us with the amount of non-deliveries and complaints. We even had to bring in a temp, just to deal with the complaints….dreadful company to deal with
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Never again will I order something from someone who uses Yodel. I ordered my boyfriend’s christmas present on 18th November and after 5 WEEKS and numerous phonecalls in which it got to a point that I was put through to head office, I finally had my parcel delivered THIS TUESDAY (27th December). The staff do not know what is going on. I used online service to have it delivered to my work, they said (after I received an email confirmation saying that would be fine) that I couldnt’ change my delivery address. I was guaranteed a Saturday delivery, only to have the parcel turn up on a friday while I was at work and missing it and then told when I rang back that delivery times could not be guaranteed. I tried to get from the depot, but was told it wasn’t there as it was going through a secure scanning system. Absolute shambles.
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