Olympics ticket resale website crashes for a second day as thousands struggle to sell off their unwanted tickets

By
Louise Eccles and Anthony Bond

Last updated at 8:24 PM on 7th January 2012

Thousands of Olympics fans are still feeling angry and disappointed after the new ticket resale website remained out of action for a second day.

London 2012 organisers said the site was down due to technical issues and admitted they didn’t know when it would be up and running again.

In another ticketing embarrassment for
organisers, the system was suspended only a few hours after being
launched on Friday morning and has remained problematic ever since.

Better luck next time: The message seen by thousands of frustrated sports fans who today tried to buy tickets offered for resale which were ultimately unavailable

Better luck next time: The message seen by thousands of frustrated sports fans who today tried to buy tickets offered for resale which were ultimately unavailable

Fans were left furious yesterday after the new ticket resale website crashed and wrongly advertised sold seats.

They
were at first delighted to find that tickets for the most popular
events, including track cycling, athletics, diving finals and the
opening and closing ceremonies, were back on offer.

But their joy turned to disappointment when they reached the online checkout and were told that there were ‘no tickets found’.

The Mail understands that some tickets were billed as ‘available’ for up to three hours after being sold.

A spokesman for the London 2012 Organising Committee (LOCOG) said today: ‘Our focus is on resolving the issues on the website and getting [ticket agents]Ticketmaster to get it back up and running again.’

Bottoms up: Earlier this week Olympics organisers were forced to ask people who had tickets for synchronised swimming events to swap for other sports because they had issued too many

Bottoms up: Earlier this week Olympics organisers were forced to ask people who had tickets for synchronised swimming events to swap for other sports because they had issued too many

In an earlier statement, LOCOG said: ‘We have told Ticketmaster to suspend the resale system whilst they investigate some issues customers have been experiencing.

‘We want buying and selling Olympic and Paralympic tickets through Ticketmaster to be a good customer experience so we will re-open the site once Ticketmaster have resolved these issues.’

People trying to buy tickets were able to click on to apparently available tickets, but after several minutes were told these were not available.

However, hours later, the website showed the same tickets still apparently available.

The LOCOG spokesman said this was due to tens of thousands of people trying to buy the tickets and a delay in those tickets being removed from the system once they had been purchased.

The resale window is open until February 3, and a further one million ‘contingency’ tickets are due to go on sale in May.

Try this instead: Fans with swimming tickets were asked to trade for an opportunity to watch the likes of Beach Volleyball instead

Try this instead: Fans with swimming tickets were asked to trade for an opportunity to watch the likes of Beach Volleyball instead

Around 1.2 million people, or two thirds of applicants, ended up empty-handed after the first round of ticket sales and the second round also experienced major issues.

Organisers have insisted their balloting system has been the fairest way to allocate tickets with such heavy demand.

The confusion comes just days after
3,000 people were asked to hand back their synchronised swimming tickets
after an ‘inputting error’ meant organisers sold 10,000 too many.

Last night ticket-hunters described the website as ‘shambolic’ and voiced their frustrations on social networking site Twitter.

Kathryn
Cook wrote: ‘How to ruin your Friday – attempt to buy Olympics
tickets,’ while Scott Davis wrote: ‘Olympic tickets system is beyond a
joke! Hope they  do a better job with the Games in July, or we’ll be a
laughing stock!’

Nurette
Stanford, 37, a full-time mother from south-west London, said: ‘I was
really excited when I saw tickets for swimming and athletics finals but
every time I tried to pay for them they were unavailable.

‘I spent three hours trying to buy them. It was a complete waste of my time.’
Mike Hilton, a property investor, tried to put on sale seats for hockey, canoeing and athletics.

He
wrote online: ‘Mine haven’t been listed as for sale despite them being
taken from my account an hour ago. Many others are saying that their
resale tickets haven’t been listed yet and they put them up for sale at
midnight.’

It is the third time that Locog has been
criticised over ticket sales. Last May, a ballot system left two-thirds
of applicants without tickets, while technical problems hampered online
sales in June.

Here’s what other readers have said. Why not add your thoughts,
or debate this issue live on our message boards.

The comments below have not been moderated.

I bet the French are laughing. Be careful what you wish for

What a Scottish hating newspaper the DM is.

To be fair though, if the opening ceremony is anything like the New Years Eve display in London, it’s going to be awesome!

A shame that so many people were just plain greedy in buying tickets that they didn’t actually want in the hope of making a quick profit on resale – but leaving so many GENUINE sports fans unable to see the sports they love and watch on a regular basis – and for many now too late to be able to get time off and make travel plans

Wrong time, wrong place–a Harbinger of things to come. Broke country trying to save face.

And to think it all went so smoothly in 1948.

Fed up of hearing about the olympics. As soon as heard costs were spiralling, I lost interest. In time of osterity you cannot justify such costs.
– gail, uk, 07/1/2012 18:47
You can however justify the need for good grammar and spelling when looking for a job in times of austerity.

After trying to get tickets the first time I have totally turned my back on the London 2012 ticketing system, they have left too many people feeling very angry and bitter.

Seb Coe is more interested in how much money he is making from it all to care.

I was outraged to hear Tessa Jowell on Radio 4 yesterday dismissing critics of the olympics as “naysayers”, I shouldn’t be surprised really as when she was olympics minister she blithely handed over billions of our tax money to that fool Coe.

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