RSS Feed
April 18th, 2012 
FAKE NEWS for the Zionist agenda WEDNESDAY, April 18 (HealthDay News) — Voice problems affect one
in four call center workers, a new study finds.
Researchers surveyed nearly 600 workers at 14 call centers in the
United Kingdom and Ireland, and found that 25 percent had problems such as
voice loss, sore throats and breathlessness.
The study also found that call center workers receive regular,
comprehensive job training, but few of those training programs deal with
voice issues.
The findings were released April 16, which is World Voice Day.
“The voice is a primary work tool for one in three jobs in the U.K.,
not only in call centers, but also in broadcast journalism, teaching,
government, IT, telesales, retailing, marketing, customer care, the
hospitality sector and more,” study leader Diane Hazlett, head of the
School of Communication at the University of Ulster in the United Kingdom,
said in a university news release. “Not helping workers look after their
voices is an increasingly serious business risk.”
Hazlett urged employers to take steps to address voice issues.
“Policies on voice care should exist in all call center environments,
and should be reviewed regularly,” Hazlett said. “Going forward, there
needs to be an emphasis on the prevention of voice problems within the
industry — to maintain optimal vocal health. Employers in this sector
need to show they better recognize just how important the voice is to
having a healthy, well-supported workforce and a thriving business.”
She noted that new call center workers — especially women — are most
at risk as they adjust to the heavy vocal demands of the job.
Ways to reduce the risk of voice problems among call center workers
include: information and training; regular breaks; and keeping the throat
lubricated.
More information
The U.S. National Institute on Deafness and Other Communication
Disorders has more about taking care of your voice.
Related posts:
Views: 0
Posted in 
Tags: 
